Please contact Fēnxiǎng on the day you receive the item if you have any concerns.

We’ll help find the best solution — this could include exchanging the item (if possible) or arranging a partial refund.

Tip: Message the lender before renting if you're unsure about sizing.

No. Cleaning is handled by the lender, and the cost is included in the rental price.

Just return the item as you received it.

If you accidentally damage the item during your rental, including marks or stains, please inform Fēnxiǎng immediately. You may have to pay an additional cleaning fee.

Return the item using the lender’s preferred method:

• Fēnxiǎng drop-off location

•Direct return to lender

•SF Express courier

Items must be sent back on the final rental day.