If an item doesn't fit as expected, please contact Fēnxiǎng on the day of receiving the item. We'll work with you to find a suitable solution, such as exchanging the item for a different size or style or a partial refund. All lenders should list accurate sizing and include further description if fit comes up differently.

Cleaning responsibility is with the lender, the cost of this will be included in the renter's price. Simply return the item as you received. If you accidentally damage the item during your rental, including marks or stains, please inform Fēnxiǎng immediately. The renter may have to pay an additional cleaning fee.

Return the item using the preferred method the lender has selected. The options are:

• Drop off at SF Drop Off Point
• Return via SF courier
• Drop off at lender meeting point

All items should be sent back on the last rental day with next day delivery. It is the responsibility of the renter to return the item on time and correctly. If an item is lost or damaged during return, it is the renter's responsibility. Please keep a note of the tracking details and proof of postage. If an item is sent back late or not via the correct return method, the lender can charge the renter a late fee.

Return in Original Condition

• Return on Time: Ensure you send the item back by the agreed return date.
• Pack Carefully: Use the original packaging or appropriate materials to prevent damage during return shipping.